Return & Refund Policy

At ALify, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we’re here to help.

Returns & Exchanges

You may request a return or exchange within 7 days of receiving your order if:

• You received the wrong product.

• The product arrived damaged or defective.

• Your order is incomplete or missing an item.

To request a return, please contact us within 7 days and provide your order number, photos/videos of the product, and a clear description of the issue.

Change of Mind

Returns due to a change of mind, personal preference, or incorrect product selection are generally not accepted, unless otherwise agreed by ALify.

Refunds

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the available payment method. Processing time may vary depending on the payment provider or bank.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible with clear photos/videos. We may offer a replacement, exchange, or refund, depending on the situation.

Return Shipping

If the return is due to an error on our part, such as receiving a wrong or defective product, ALify will cover the applicable return shipping cost.

For other approved returns, the customer may be responsible for return shipping costs.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or product-condition reasons. Opened or used products may also be non-returnable unless they are defective or incorrect.

Contact Us

For return or refund requests, please contact ALify through our official customer support channel and include your order number and relevant photos/videos.

ALify reserves the right to assess each return and refund request individually and may update this policy when necessary.